Frequently Asked Questions

How do I place an order?

Choose the products you would like, select the quantity, and click Pre-order or Add to Cart, depending on availability. Follow the checkout instructions to enter your shipping and payment information.

You will receive an order confirmation by email after your purchase is completed.

Can I change or cancel my order?

Please contact us as soon as possible at organicoasiswellness@gmail.com.

We will do our best to accommodate changes or cancellations before production or fulfillment begins. Once an order has entered production, been packaged, or shipped, it may no longer be changed or canceled.

What should I do if I entered the wrong shipping address?

Contact us immediately at organicoasiswellness@gmail.com with your order number and the correct address.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Customers may be responsible for additional shipping charges if an order must be reshipped because an incorrect address was entered during checkout.

What is a preorder?

A preorder allows you to reserve an Organic Oasis product before it is officially available or ready to ship.

Your payment is collected at checkout, and your order is reserved for fulfillment once the product becomes available.

When will my preorder ship?

Preorders are expected to ship within 7 days of each launch.

Because our products are thoughtfully handcrafted in small batches, production timelines may occasionally change. We will notify you by email if there is a significant delay.

Is the preorder discount automatic?

The preorder discount is automatically applied at checkout. No discount code is required.

Can I purchase preorder and ready-to-ship products together?

Yes. However, orders containing both preorder and ready-to-ship products may be held until all items are available.

To receive available products sooner, we recommend placing preorder and ready-to-ship items in separate orders.

What happens if a preorder is delayed?

We will contact you using the email address provided at checkout and share an updated estimated shipping date.

If the delay is significant, we may provide additional options depending on the status of your order.

Can I cancel a preorder?

Preorder cancellations must be requested within 48 hours of purchase.

After production or preparation begins, the preorder may no longer be eligible for cancellation. Contact us at organicoasiswellness@gmail.com with your order number.

Where does Organic Oasis ship?

We currently ship to United States only. We’re thoughtfully working toward expanding our shipping destinations so we can bring the Oasis experience to more customers worldwide.

Do you ship internationally?

At this time, we only ship within the United States. We’re working toward expanding to additional countries and will share updates as international shipping becomes available.

How long does shipping take?

After your order is processed, estimated delivery is:

• Standard shipping: 5–7 business days
  

Preorder processing times are separate from carrier delivery times.

How much does shipping cost?

Shipping charges are calculated at checkout based on the order’s destination, weight, and selected shipping method.

How will I know when my order ships?

You will receive a shipping confirmation email containing tracking information once your package has been prepared for shipment.

Tracking may take up to 48 hours to update after the carrier receives the package.

What happens if my package is delayed?

Carrier delays may occur because of weather, holidays, high shipping volume, or other circumstances outside our control.

Please review your tracking information first. Contact us at organicoasiswellness@gmail.com if the tracking has not updated for 3 business days.

What should I do if my tracking says “delivered,” but I cannot find the package?

Please:

1. Check around the delivery location, mailbox, lobby, or front desk.
2. Ask other members of your household or nearby neighbors.
3. Allow 24–48 hours, as carriers sometimes mark packages as delivered prematurely.
4. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at organicoasiswellness@gmail.com. Organic Oasis is not responsible for packages confirmed as delivered to the address entered at checkout, but we will help you review the available information.

What happens if my package is returned to Organic Oasis?

Packages may be returned because of an incomplete address, incorrect address, unclaimed delivery, or unsuccessful delivery attempts.

We will contact you if your package is returned. Additional shipping charges may apply before the order can be reshipped.

What is your return policy?

Due to the personal, hygienic, and consumable nature of our body-care and tea products, we cannot accept returns on opened, used, or unsealed products.

Unopened and unused products may be eligible for return within 7 days of delivery. Prior authorization is required before sending anything back.

Contact us at organicoasiswellness@gmail.com with your order number and reason for the return.

Are shipping charges refundable?

Original shipping charges are nonrefundable unless the order was incorrect or damaged because of an error by Organic Oasis.

Customers are generally responsible for return-shipping costs on approved returns.

What should I do if my order arrives damaged?

Contact us within 3 days of delivery and include:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the shipping package and label

Please keep the damaged product and packaging until we complete our review.

Depending on the circumstances and product availability, we may offer a replacement, store credit, or refund.

What should I do if I received the wrong item or something is missing?

Contact us within 3 days of delivery at organicoasiswellness@gmail.com.

Include your order number, a description of the issue, and a photograph of everything received. We will review the order and work to resolve the problem.

When will I receive an approved refund?

Approved refunds are returned to the original payment method.

Please allow 3-5 business days for Organic Oasis to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

Do you accept exchanges?

Because of hygiene and product-safety considerations, we do not offer direct exchanges.

Contact us if you received a damaged or incorrect product so we can review the situation.

What if I experience irritation or an allergic reaction?

Discontinue use immediately.

Review the full ingredient list before using any product, especially if you have known sensitivities or allergies. We recommend performing a patch test before applying a new topical product more broadly.

Organic Oasis cannot guarantee that a product will be suitable for every individual. Contact a qualified healthcare professional if you experience a concerning or persistent reaction.

Experiencing an individual sensitivity or allergic reaction does not automatically make a product eligible for a refund.

Are Organic Oasis products handcrafted?

Yes. Our botanical creations are thoughtfully prepared in small batches to support quality, freshness, and attention to detail.

Because our products are handcrafted, slight variations in color, texture, scent, or appearance may occur between batches. These natural variations do not affect the product’s intended quality.

Where can I find the ingredients?

Ingredients are listed on each product page and on the product packaging.

Please review the full ingredient list before purchasing or using a product. Contact us if you have a question about a specific ingredient.

Are your products intended to diagnose or treat medical conditions?

No. Organic Oasis products are intended for personal care, general wellness, and enjoyment.

The information provided on our website is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional regarding medical conditions, medications, pregnancy, nursing, allergies, or individual health concerns.

How should I store my products?

Store products in a cool, dry place away from direct sunlight, heat, moisture, and contamination.

Keep containers securely closed and avoid introducing water into body-care products unless the directions specifically instruct you to do so.

Follow any additional storage instructions printed on the product label.

How long do the products last?

Shelf life varies by product. Review the product packaging for the recommended use period or expiration information.

To protect product quality:

• Use clean, dry hands or utensils.
• Close the container after use.
• Store the product as directed.
• Discontinue use if the product develops an unusual odor, color, texture, or appearance.

How should I prepare Organic Oasis tea?

Preparation instructions are provided on the product page or packaging.

For the best experience, follow the recommended serving amount, water temperature, and steeping time for the specific blend.

Do your teas contain caffeine?

Caffeine content varies by blend. Review the individual product description before purchasing.

Can I use Organic Oasis products while pregnant, nursing, taking medication, or managing a medical condition?

Please consult your physician, pharmacist, or another qualified healthcare professional before using herbal products if you are pregnant, nursing, taking medication, preparing for surgery, or managing a medical condition.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Organic Oasis does not directly store complete payment-card information.

How is my personal information used?

We use the information you provide to process orders, communicate with you, provide customer service, improve our website, and fulfill other purposes described in our Privacy Policy.

We do not sell your personal information.

For complete details, please review our Privacy Policy.

Will I receive promotional emails?

You will receive promotional emails only when you subscribe or otherwise consent to marketing communications.

You can unsubscribe at any time using the link at the bottom of a promotional email. Transactional messages concerning your orders may still be sent when necessary.

What happens when I place an order through the website?

By using our website or purchasing from Organic Oasis, you agree to our applicable store policies and Terms of Service.

We reserve the right to correct errors, update information, limit quantities, cancel orders when necessary, and modify product availability or pricing.

Please review our complete Terms of Service for additional information.

Are product colors exactly the same as they appear online?

We make reasonable efforts to display products accurately. However, colors and details may appear differently depending on your screen, lighting, and device settings.

Handcrafted products may also have natural variations.

How can I contact you?

For questions about an order, product, ingredient, preorder, or store policy, contact us through our website contact form or email:

Email: organicoasiswellness@gmail.com
Response time: We typically respond within 1–2 business days.
Business hours: Monday–Saturday, 9:00 AM–8:00 PM

Please include your order number when contacting us about an existing purchase.